Homeschool Supercenter allows returns on complete packages and individual items if returned within 10 days from your receipt. The customer is responsible for all return shipping fees.
Items included in a complete package are not returnable separately.
Materials returned to us for a refund must be new, unmarked and resalable.
Before returning an item you must call one of our customer service representatives at:
888-689-4626 to receive a Return Merchandise Authorization Number (RMA#).
Any return parcel must be labeled with our RMA#, in at least 1 inch high letters/numbers on the outside of the parcel, and postmarked prior to 10 days from your receipt (or delivery by the carrier). Items not meeting this criterion will be refused. We will issue a refund which will post to your credit card within 5 days of receipt.
Shipping charges are non-refundable.
The purchaser is obligated to pay return postage on any returns, insure the package(s), and send via a traceable mode of shipment.
Homeschool Supercenter cannot be held responsible for items lost in transit.
If free shipping is notated on a product or a bundle or bundled products and purchased products are returned, the purchaser is responsible for original shipping fees of the specific product, bundle, or products returned. Those fees will be deducted prior to crediting your account. An invoice will be forwarded showing said fees.
All materials returned must be new, unmarked and resalable.
CD-ROM, Audio & Video cassettes, DVD, etc.
Media cannot be returned for a refund unless defective, incompatible, or unopened.
Alpha-Omega's Switched on Schoolhouse products cannot be returned for any reason. Any issues with Alpha Omega products must be taken up with Alpha Omega directly, per their directives.
We reserve the right to determine compatibility upon our receipt and testing.
Please Note: Some perceived incompatibility issues may be resolved. Please call us first if a suspected issue arises. i.e. - See "Windows" compatibility wizard.
Special Order Items are subject to a 20% restocking fee.
Returns or exchanges should be properly packed:
+Use a filler to prevent movement
+Lay materials flat
+Ship via Insured Mail, UPS or other carrier
See the reverse of your colored Shipping Invoice for more information.
The Lower Right of the reverse side of your shipping invoice contains a box with our return address.
Simply cut out and tape it to your return package after receiving your RMA #.